at melt we respect your privacy. we only collect the information we absolutely need to get your kit to your door, keep you updated on events, and make your experience better.
here is exactly what we collect, why we need it, and what your rights are.
what we collect
to get your kit to you we need the essentials.
contact and shipping details: name, email address, billing address and delivery address
payment information: processed securely through our payment partners. we do not store your credit card numbers at melt
browsing data: IP addresses, browser types, and basic site usage via cookies to ensure our website functions smoothly
how we use it
we only use this data to.
process payments and fulfil orders
ship kit via our trusted delivery and logistics partners
send order confirmations, tracking updates and customer support replies
send you melt news and drop updates
who we share it with
we operate on a strict "need-to-know" basis. we only share data with third-party services that make melt function.
payment gateways: to securely process transactions
fulfilment and shipping couriers: to physically deliver orders
e-commerce platforms that host our store
your rights
whether you are protected under UK GDPR, the Australian Privacy Act or somewhere else, you own your data. you have the right to:
access: ask us for a copy of the personal data we hold about you
correct: update any inaccurate or out-of-date information
erase: ask us to delete your data entirely (subject to legal record-keeping requirements for taxes/sales)
opt-out: unsubscribe from our marketing emails instantly via the link at the bottom of any email
contact us
if you want to access your data, delete it or just have a question about how we handle your privacy, please contact our customer service team via our contact page.
